At Newlife Cleaning Systems, we couldn’t emphasise enough how important continual development and improvement is. We want to ensure that we are constantly, systematically keeping up-to-date with the certifications we need to hold, alongside updates on new industry laws and requirements.
As part of this, we hold the ISO certificates in extremely high regard, and currently have ownershop of the ISO 14000: 2004 and the ISO 9001. For this post, I thought it would be beneficial to discuss the ISO 9001:2008 certificate, and how our holding it can benefit our clients, and help to aid company and staff development.
This particular certificate places a strong emphasis on the arrangement and implementation of quality management systems within an organisation. For a company like us, the term ‘quality management’ can encompass a wide range of circumstances and services.
Firstly it places a high importance on delivery; making sure that we are completing our works to a high standard, no matter what the size or complexity of the task. This is as applicable to the legal and industrial guidelines that are placed upon us, just as much as it is to how satisfied our customers are. We interpret this in a way that means we will never leave a job that is incomplete, or that a client isn’t 100% happy with.
There are a number of ways in which we do this, to help us to adhere to the ISO 9001, and to improve the service you receive from us. This includes setting up a number of systems and indicators, which allow us to monitor our performance as a company, and gives our staff guidelines to work on. Every cleaning service, and every individual process, has a very strict format on how it should be undertaken. This includes specifying the correct chemicals, equipment and techniques that need to be used. With this, key performance indicators will be specified, that will help us to check that we are doing our job correctly. The results of these guidelines and checks give us points for development that we can work upon to keep improving our service.
If you would like further details on the ISO 9001: 2008, or any of our other certifications, please don’t hesitate to contact us. You can telephone us directly on 0800 018 9099.